Shipping & Returns

5Vita.com customers may return certain new, unopened items within 14 days from the day the order was shipped and there will be a 18% restocking fee for every item returned. 5Vita.com is not responsible any returned items lost in the mail. Please use insured and traceable shipping method. Returned package needs to have enough padding and cushion to prevent any damage in the transit. Package must be re-packaged as it was delivered to you.

General Return Policy

1. For us to stay competitive, offer the lowest price and the best service, we follow our return policy strictly and do not make any exceptions. 5Vita.com does not offer a money-back guarantee on any product. Shipping is non-refundable under all circumstances; an exception may be made if 5Vita.com made an error in the entering the address or shipping method.
2. All returns are subject to an 18% restocking fee based on the current selling price or sale price on invoice, whichever is lower.
3. Customers agree to report lost or damaged shipping claims to 5Vita.com within 48 hours of receiving the shipment. Failure to do so will result in the forfeiture of any possible remedy from 5Vita.com.
4. In general, the period for credit and replacement of allowable items are 14 days unless otherwise noted.
5. Customers must pay for return shipping on all returns unless the shipment is sent in error by 5Vita.com
6. 5Vita.com is not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number

Refused Shipments

If you refuse shipment, the package goes back to the delivery company and it might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the returned product in good condition.
Shipping charge is also not refundable on refused shipment. However, if the shipment is a result of a 5Vita.com error, we will issue a refund for all shipping and handling fees, and the product once it is returned to 5Vita.com. If through no fault of 5Vita.com the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose an 18% restocking fee

Return Procedures

NO returns of any type will be accepted without a return authorization number (RMA number). To request for one, please contact 5Vita.com via email. All returns must be received within the 10 days of RMA approval date. Your RMA# for CREDIT is valid until the 10 days return period is up. Make sure the RMA number appears clearly on the shipping label of the return shipment, and include a copy of your original invoice as well as a brief statement of the problem.

In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, without missing any original contents. We reserve the right to refuse a return on any product that does not meet these requirements.

Money-back Guarantees

PierMallStore.com does not offer a money-back guarantee on any product. 5Vita.com strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.

We don't accept returns for:

Used items
Item without original manufacturer box.
Gift (gift recipient can only do exchange.)

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